Why do we gather the information and how will we use it?
Apart from the main reason for which you have provided personal information, we may use or disclose your personal information for related purposes such as administration, servicing our relationship with you, regulatory reporting and compliance.
Administration includes monitoring, auditing, evaluating, modelling data, answering queries and providing services in relation to your investment. In the future, and unless you tell us otherwise, we may also use your personal information for marketing purposes relating to the products and services offered by Folkestone Limited.
As with other business organisations, we may rely on external service providers, who act as agents on behalf of the Folkestone Limited and personal information provided to them is provided only to perform their agreed tasks. These external service providers are bound by strict confidentiality and non-disclosure agreements.
What information do we collect?
We collect a variety of personal information from you to enable us to tailor our service to meet your personal needs. We only collect personal information directly from you, ie. when you fill in an application or enquiry form, send us a letter, visit our websites or when you visit us in person.
The choice of how much personal information you disclose to us is left completely up to you. If you are comfortable providing us with personal information, we are able to provide a more enhanced service. In most cases we are unable to provide these enhanced services to anonymous users.
We make all reasonable efforts to protect any personal information that we hold safe from unauthorised access, modification and disclosure. Your personal information will be recorded, amended and used only by authorised personnel who are instructed to keep your information confidential.
Access and correcting personal information
You are welcome to request details of the personal information we hold about you. To do so, contact our Privacy Officer (see below for contact details). In order to protect your personal information, we may require personal identification before providing you with details.
If you find that current personal information we hold about you is inaccurate, incomplete or out-of-date, please contact our Privacy Officer.
If you have a complaint about the way we collect, use or disclose your personal information, please contact our Privacy Officer.
We welcome your questions and comments about privacy. Please address any queries or comments to our Privacy Officer by calling +61 3 8601 2050 or by writing to:
The Privacy Officer
Level 12, 15 William Street
Melbourne VIC 3000
Fax: +61 3 9200 2282
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